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Customer Portal / User Accounts

User accounts mean identity data. Identity data means serious obligations.

Any system with user registration, login, and profile management processes identity data that requires robust security measures, access controls, and compliance documentation.

Verificação da realidade

If a user requests deletion of their account and all associated data, can you do it completely within 30 days?

GDPR (General Data Protection Regulation)

mandatory Art. 15, Art. 17, Art. 20, Art. 25, Art. 32

As suas obrigações

  • Right to access — users can request all their data (Art. 15)
  • Right to deletion — complete account erasure (Art. 17)
  • Right to data portability — machine-readable export (Art. 20)
  • Secure authentication (no plaintext passwords)
  • Breach notification if account data is compromised
  • Privacy by design in the registration flow

O SiteGuardian monitoriza isto

  • TLS/HTTPS encryption monitoring
  • Automated cookie consent detection
  • Security headers analysis
  • Email transport encryption checks
  • Breach notification SLA tracking (72h)
  • Digital DPA/AVV signing

Risco se ignorado

Individual complaints to DPA for denied access/deletion. Each unhandled request is a separate violation.

NIS2 Directive (Cybersecurity)

conditional Art. 21, Art. 23

As suas obrigações

  • Multi-factor authentication for sensitive accounts
  • Access control and identity management policies
  • Incident detection and response capabilities

O SiteGuardian monitoriza isto

  • 24h/72h/1m incident reporting SLA
  • DNSSEC and DNS security monitoring
  • Security headers and TLS enforcement
  • Uptime and availability monitoring
  • Supply chain risk scoring
  • Incident auto-classification (NIS2 Art. 23)

Risco se ignorado

Account takeover incidents must be reported within 24h if they affect essential/important entity services.

European Accessibility Act (EAA)

mandatory Art. 4, Art. 13, Art. 31

As suas obrigações

  • Accessible login and registration forms
  • Accessible password reset and account management
  • Screen reader compatible user interfaces

O SiteGuardian monitoriza isto

  • WCAG 2.2 Level AA conformance auditing
  • Automated accessibility scoring
  • Violation severity breakdown and remediation hints
  • Daily accessibility scans

Risco se ignorado

Users with disabilities cannot access their accounts. Discrimination complaints under national EAA transposition.

Isto aplica-se a si?

Se responder sim a 2 ou mais, estes regulamentos muito provavelmente aplicam-se ao seu negócio.

Veja onde está

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Ver todos os cenários · Diretório regulamentar da UE · Plano Compliance

Esta página fornece informações gerais sobre os quadros regulamentares da UE. Não constitui aconselhamento jurídico. Consulte um profissional jurídico qualificado para obter aconselhamento específico à sua situação. O SiteGuardian documenta a sua monitorização de forma contínua — a conformidade é da responsabilidade da sua organização.