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Online Shop / E-Commerce

Selling online means regulatory obligations stack up fast.

E-commerce sites process payments, ship goods, and handle customer data at scale. This triggers GDPR, ePrivacy, consumer protection law, and potentially NIS2 if you exceed size thresholds.

Realiteitscheck

If a data breach exposed your customer database tomorrow, could you notify the authorities within 72 hours?

GDPR (General Data Protection Regulation)

mandatory Art. 6(1)(b), Art. 20, Art. 33, Art. 35

Uw verplichtingen

  • Legal basis for order processing (Art. 6(1)(b) contract)
  • Separate consent for marketing beyond order fulfillment
  • Right to data portability for customer data
  • Breach notification within 72 hours (Art. 33)
  • Data retention policy (don't keep data forever)
  • DPAs with payment providers, shipping, analytics

SiteGuardian bewaakt dit

  • TLS/HTTPS encryption monitoring
  • Automated cookie consent detection
  • Security headers analysis
  • Email transport encryption checks
  • Breach notification SLA tracking (72h)
  • Digital DPA/AVV signing

Risico bij niet-naleving

Fines up to 4% of global turnover. Customer lawsuits. Payment processor sanctions. Loss of merchant account.

ePrivacy Directive (Cookie Consent)

mandatory Art. 5(3)

Uw verplichtingen

  • Cookie consent for all non-essential cookies
  • Separate consent for remarketing/retargeting
  • No pre-checked consent boxes

SiteGuardian bewaakt dit

  • Pre-consent cookie and tracker detection
  • Cookie banner presence and configuration analysis
  • Reject option validation
  • Consent mode compatibility check

Risico bij niet-naleving

Advertising spend wasted on non-compliant targeting. Platform bans (Google, Meta) for consent violations.

NIS2 Directive (Cybersecurity)

conditional Art. 21, Art. 23

Uw verplichtingen

  • Risk management measures (Art. 21)
  • Incident reporting within 24h (Art. 23)
  • Supply chain security assessment
  • Business continuity planning

SiteGuardian bewaakt dit

  • 24h/72h/1m incident reporting SLA
  • DNSSEC and DNS security monitoring
  • Security headers and TLS enforcement
  • Uptime and availability monitoring
  • Supply chain risk scoring
  • Incident auto-classification (NIS2 Art. 23)

Risico bij niet-naleving

Applies if >50 employees or >€10M turnover. Management liability. Fines up to €10M or 2% of turnover.

European Accessibility Act (EAA)

mandatory Art. 4, Art. 13, Art. 31

Uw verplichtingen

  • Accessible checkout process
  • Product information in accessible formats
  • Accessible customer service channels

SiteGuardian bewaakt dit

  • WCAG 2.2 Level AA conformance auditing
  • Automated accessibility scoring
  • Violation severity breakdown and remediation hints
  • Daily accessibility scans

Risico bij niet-naleving

E-commerce services must comply from June 2025. Customers can file complaints with market surveillance.

Is dit op u van toepassing?

Als u op 2 of meer ja antwoordt, zijn deze regelgevingen zeer waarschijnlijk op uw bedrijf van toepassing.

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Alle scenario's bekijken · EU-regelgevingsoverzicht · Compliance-abonnement

Deze pagina biedt algemene informatie over EU-regelgevingskaders. Het vormt geen juridisch advies. Raadpleeg een gekwalificeerde juridische professional voor advies specifiek voor uw situatie. SiteGuardian documenteert uw monitoring continu — compliance is de verantwoordelijkheid van uw organisatie.