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Online Shop / E-Commerce

Selling online means regulatory obligations stack up fast.

E-commerce sites process payments, ship goods, and handle customer data at scale. This triggers GDPR, ePrivacy, consumer protection law, and potentially NIS2 if you exceed size thresholds.

Vérification de la réalité

If a data breach exposed your customer database tomorrow, could you notify the authorities within 72 hours?

GDPR (General Data Protection Regulation)

mandatory Art. 6(1)(b), Art. 20, Art. 33, Art. 35

Vos obligations

  • Legal basis for order processing (Art. 6(1)(b) contract)
  • Separate consent for marketing beyond order fulfillment
  • Right to data portability for customer data
  • Breach notification within 72 hours (Art. 33)
  • Data retention policy (don't keep data forever)
  • DPAs with payment providers, shipping, analytics

SiteGuardian surveille cela

  • TLS/HTTPS encryption monitoring
  • Automated cookie consent detection
  • Security headers analysis
  • Email transport encryption checks
  • Breach notification SLA tracking (72h)
  • Digital DPA/AVV signing

Risque en cas de non-conformité

Fines up to 4% of global turnover. Customer lawsuits. Payment processor sanctions. Loss of merchant account.

ePrivacy Directive (Cookie Consent)

mandatory Art. 5(3)

Vos obligations

  • Cookie consent for all non-essential cookies
  • Separate consent for remarketing/retargeting
  • No pre-checked consent boxes

SiteGuardian surveille cela

  • Pre-consent cookie and tracker detection
  • Cookie banner presence and configuration analysis
  • Reject option validation
  • Consent mode compatibility check

Risque en cas de non-conformité

Advertising spend wasted on non-compliant targeting. Platform bans (Google, Meta) for consent violations.

NIS2 Directive (Cybersecurity)

conditional Art. 21, Art. 23

Vos obligations

  • Risk management measures (Art. 21)
  • Incident reporting within 24h (Art. 23)
  • Supply chain security assessment
  • Business continuity planning

SiteGuardian surveille cela

  • 24h/72h/1m incident reporting SLA
  • DNSSEC and DNS security monitoring
  • Security headers and TLS enforcement
  • Uptime and availability monitoring
  • Supply chain risk scoring
  • Incident auto-classification (NIS2 Art. 23)

Risque en cas de non-conformité

Applies if >50 employees or >€10M turnover. Management liability. Fines up to €10M or 2% of turnover.

European Accessibility Act (EAA)

mandatory Art. 4, Art. 13, Art. 31

Vos obligations

  • Accessible checkout process
  • Product information in accessible formats
  • Accessible customer service channels

SiteGuardian surveille cela

  • WCAG 2.2 Level AA conformance auditing
  • Automated accessibility scoring
  • Violation severity breakdown and remediation hints
  • Daily accessibility scans

Risque en cas de non-conformité

E-commerce services must comply from June 2025. Customers can file complaints with market surveillance.

Cela vous concerne-t-il ?

Si vous répondez oui à 2 ou plus, ces réglementations s'appliquent très probablement à votre entreprise.

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Voir tous les scénarios · Annuaire réglementaire de l'UE · Plan Compliance

Cette page fournit des informations générales sur les cadres réglementaires de l'UE. Elle ne constitue pas un avis juridique. Consultez un professionnel du droit qualifié pour des conseils adaptés à votre situation. SiteGuardian documente votre surveillance en continu — la conformité relève de la responsabilité de votre organisation.