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Customer Portal / User Accounts

User accounts mean identity data. Identity data means serious obligations.

Any system with user registration, login, and profile management processes identity data that requires robust security measures, access controls, and compliance documentation.

Comprobación de la realidad

If a user requests deletion of their account and all associated data, can you do it completely within 30 days?

GDPR (General Data Protection Regulation)

mandatory Art. 15, Art. 17, Art. 20, Art. 25, Art. 32

Sus obligaciones

  • Right to access — users can request all their data (Art. 15)
  • Right to deletion — complete account erasure (Art. 17)
  • Right to data portability — machine-readable export (Art. 20)
  • Secure authentication (no plaintext passwords)
  • Breach notification if account data is compromised
  • Privacy by design in the registration flow

SiteGuardian monitoriza esto

  • TLS/HTTPS encryption monitoring
  • Automated cookie consent detection
  • Security headers analysis
  • Email transport encryption checks
  • Breach notification SLA tracking (72h)
  • Digital DPA/AVV signing

Riesgo si se ignora

Individual complaints to DPA for denied access/deletion. Each unhandled request is a separate violation.

NIS2 Directive (Cybersecurity)

conditional Art. 21, Art. 23

Sus obligaciones

  • Multi-factor authentication for sensitive accounts
  • Access control and identity management policies
  • Incident detection and response capabilities

SiteGuardian monitoriza esto

  • 24h/72h/1m incident reporting SLA
  • DNSSEC and DNS security monitoring
  • Security headers and TLS enforcement
  • Uptime and availability monitoring
  • Supply chain risk scoring
  • Incident auto-classification (NIS2 Art. 23)

Riesgo si se ignora

Account takeover incidents must be reported within 24h if they affect essential/important entity services.

European Accessibility Act (EAA)

mandatory Art. 4, Art. 13, Art. 31

Sus obligaciones

  • Accessible login and registration forms
  • Accessible password reset and account management
  • Screen reader compatible user interfaces

SiteGuardian monitoriza esto

  • WCAG 2.2 Level AA conformance auditing
  • Automated accessibility scoring
  • Violation severity breakdown and remediation hints
  • Daily accessibility scans

Riesgo si se ignora

Users with disabilities cannot access their accounts. Discrimination complaints under national EAA transposition.

¿Le afecta esto?

Si responde sí a 2 o más, es muy probable que estas normativas se apliquen a su empresa.

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Ver todos los escenarios · Directorio regulatorio de la UE · Plan Compliance

Esta página proporciona información general sobre los marcos regulatorios de la UE. No constituye asesoramiento jurídico. Consulte a un profesional jurídico cualificado para obtener asesoramiento específico a su situación. SiteGuardian documenta su monitorización de forma continua — el cumplimiento es responsabilidad de su organización.