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Customer Portal / User Accounts

User accounts mean identity data. Identity data means serious obligations.

Any system with user registration, login, and profile management processes identity data that requires robust security measures, access controls, and compliance documentation.

Reality check

If a user requests deletion of their account and all associated data, can you do it completely within 30 days?

GDPR (General Data Protection Regulation)

mandatory Art. 15, Art. 17, Art. 20, Art. 25, Art. 32

Your obligations

  • Right to access — users can request all their data (Art. 15)
  • Right to deletion — complete account erasure (Art. 17)
  • Right to data portability — machine-readable export (Art. 20)
  • Secure authentication (no plaintext passwords)
  • Breach notification if account data is compromised
  • Privacy by design in the registration flow

SiteGuardian monitors this

  • TLS/HTTPS encryption monitoring
  • Automated cookie consent detection
  • Security headers analysis
  • Email transport encryption checks
  • Breach notification SLA tracking (72h)
  • Digital DPA/AVV signing

Risk if ignored

Individual complaints to DPA for denied access/deletion. Each unhandled request is a separate violation.

NIS2 Directive (Cybersecurity)

conditional Art. 21, Art. 23

Your obligations

  • Multi-factor authentication for sensitive accounts
  • Access control and identity management policies
  • Incident detection and response capabilities

SiteGuardian monitors this

  • 24h/72h/1m incident reporting SLA
  • DNSSEC and DNS security monitoring
  • Security headers and TLS enforcement
  • Uptime and availability monitoring
  • Supply chain risk scoring
  • Incident auto-classification (NIS2 Art. 23)

Risk if ignored

Account takeover incidents must be reported within 24h if they affect essential/important entity services.

European Accessibility Act (EAA)

mandatory Art. 4, Art. 13, Art. 31

Your obligations

  • Accessible login and registration forms
  • Accessible password reset and account management
  • Screen reader compatible user interfaces

SiteGuardian monitors this

  • WCAG 2.2 Level AA conformance auditing
  • Automated accessibility scoring
  • Violation severity breakdown and remediation hints
  • Daily accessibility scans

Risk if ignored

Users with disabilities cannot access their accounts. Discrimination complaints under national EAA transposition.

Does this apply to you?

If you answer yes to 2 or more, these regulations very likely apply to your business.

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View all scenarios · EU Regulatory Directory · Compliance Plan

This page provides general information about EU regulatory frameworks. It does not constitute legal advice. Consult a qualified legal professional for advice specific to your situation. SiteGuardian documents your monitoring continuously — compliance is your organisation's responsibility.