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Customer Portal / User Accounts

User accounts mean identity data. Identity data means serious obligations.

Any system with user registration, login, and profile management processes identity data that requires robust security measures, access controls, and compliance documentation.

Verifica della realtà

If a user requests deletion of their account and all associated data, can you do it completely within 30 days?

GDPR (General Data Protection Regulation)

mandatory Art. 15, Art. 17, Art. 20, Art. 25, Art. 32

I tuoi obblighi

  • Right to access — users can request all their data (Art. 15)
  • Right to deletion — complete account erasure (Art. 17)
  • Right to data portability — machine-readable export (Art. 20)
  • Secure authentication (no plaintext passwords)
  • Breach notification if account data is compromised
  • Privacy by design in the registration flow

SiteGuardian monitora questo

  • TLS/HTTPS encryption monitoring
  • Automated cookie consent detection
  • Security headers analysis
  • Email transport encryption checks
  • Breach notification SLA tracking (72h)
  • Digital DPA/AVV signing

Rischio se ignorato

Individual complaints to DPA for denied access/deletion. Each unhandled request is a separate violation.

NIS2 Directive (Cybersecurity)

conditional Art. 21, Art. 23

I tuoi obblighi

  • Multi-factor authentication for sensitive accounts
  • Access control and identity management policies
  • Incident detection and response capabilities

SiteGuardian monitora questo

  • 24h/72h/1m incident reporting SLA
  • DNSSEC and DNS security monitoring
  • Security headers and TLS enforcement
  • Uptime and availability monitoring
  • Supply chain risk scoring
  • Incident auto-classification (NIS2 Art. 23)

Rischio se ignorato

Account takeover incidents must be reported within 24h if they affect essential/important entity services.

European Accessibility Act (EAA)

mandatory Art. 4, Art. 13, Art. 31

I tuoi obblighi

  • Accessible login and registration forms
  • Accessible password reset and account management
  • Screen reader compatible user interfaces

SiteGuardian monitora questo

  • WCAG 2.2 Level AA conformance auditing
  • Automated accessibility scoring
  • Violation severity breakdown and remediation hints
  • Daily accessibility scans

Rischio se ignorato

Users with disabilities cannot access their accounts. Discrimination complaints under national EAA transposition.

Questo ti riguarda?

Se rispondi sì a 2 o più, queste normative molto probabilmente si applicano alla tua azienda.

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Questa pagina fornisce informazioni generali sui quadri normativi dell'UE. Non costituisce consulenza legale. Consulta un professionista legale qualificato per una consulenza specifica alla tua situazione. SiteGuardian documenta il tuo monitoraggio in modo continuo — la conformità è responsabilità della tua organizzazione.